Does HP need a dose of anarchy?

June 15, 2009

It all seems obvious when viewed through hindsight's pristine lens: Hewlett-Packard didn't need a reinvention. It just needed some fierce fiscal discipline to transform itself from a bumbling, lost soul into a well-oiled profit machine.

At its core, HP's turnaround works against the natural order of things in Silicon Valley, where people talk about technology first and finances a distant second. The frenetic hunt for the next big thing has helped a select few endure decades of busts and booms, and they have always left it to the bean counters to obsess about the bottom line.

So it took a true outsider, in Mark Hurd, to engineer HP's resurrection and to create the world's largest technology company. Hurd, hired four years ago in the wake of Carly Fiorina's tumultuous departure as chief executive, forced a steady, boring diet of performance benchmarks, heavy-handed cost-cutting and data-mining down HP's corporate throat.

"Silicon Valley is not known for creating lean organizations, and he's as good as we have ever seen," said Michael Malone, a historian who wrote "Bill and Dave," a book about the company's renowned co-founders, William Hewlett and David Packard. "He's taught a lesson in what big-time corporate management looks like."

But with the most brutal cuts behind it, HP faces a fresh set of challenges as the second stage of Hurd's tenure begins. Most pressing is widespread concern that Hurd has built an inflexible, solipsistic giant so obsessed with schematics and data-driven fiscal machinations that it has lost the ability to deliver that prized and perennial Silicon Valley trick: to surprise and astound.

Although HP is trying to expand its presence in businesses like personal computers and printers, some critics argue that those markets have little left to give. The company could also use more imaginative thinking to bolster its developing line of software products and services.

In short, what may be missing in the formidable intellectual and strategic artillery that Hurd brings to bear at HP is creative inspiration. Or, as Malone puts it, "I am not sure Mark has built an HP that can go through the natural changes that accompany the technology industry as the company has in the past."

If you posit this idea to any of the company's top executives, they'll dismiss it. HP has plenty of room to grow, they say--in printers, computers, software, or services--and has a firm grasp of the technology industry's nature and undulations. If you don't believe such talk, that's fine, they say--just look at the numbers for any convincing.

"When you hear me talk, I have four quadrants in my head simultaneously," Hurd says, outlining a mental tableau that encompasses HP's operations (Quadrant 1), products (Quadrant 2), business and technology trends (Quadrant 3), and competitors (Quadrant 4). Visions of metrics dance in his mind, and he speaks of them with a passion and devotion that has clearly filtered through the ranks--and HP's results.

While that approach also offers a contained, orderly way for Hurd to tackle his challenges, it isn't necessarily a recipe for the kind of fertile brainstorming that leads to creative breakthroughs in the tech world.

Steven Jobs, the co-founder and chief of Apple, has never discussed quadrants when speaking about products like the iPod and the iPhone, and has dismissed the value of using focus groups to inform design projects. Sometimes consumers need to be shown what they want, Mr. Jobs has said.

Hurd, 52, often strums a tabletop like a pianist as he delves into business minutiae, his enthusiasm measured by the steady clack-clacking of his gold wedding band. He also enjoys riffling through a flip chart, tracing and disgorging a panoply of figures with the ease of a symphony conductor. Indeed, his flip chart is so precious to him that it accompanies him on the road.

"He always has that giant white pad and his magic markers," says Jeffrey Katzenberg, the chief executive of DreamWorks Animation, who says he sometimes has trouble parsing Hurd's scrawls.

But for a numbers guy like Hurd, HP is a fantasy land, and the path for navigating it couldn't be clearer.

"He shows a remarkable familiarity with the balance sheet and amazing depth with numbers," says Matt Lavallee, the director of technology for the MLS Property Information Network, a real estate service, who talked with Hurd during a recent customer event. "He's the most impressive executive I have ever met."

Thanks to mega-acquisitions and strong growth, HP has emerged as the largest buyer of many components that go into computing systems. It buys about one-fifth of Intel's chips used in PCs and servers, surpassing all rivals. And its purchasing power should increase as the innards of PCs, servers, storage systems and networking gear overlap more and more every year.

HP has used its heft as a weapon, playing suppliers off one another, especially during lean times like now, to keep costs as low as possible. Ever to the point, Hurd says that "if you don't have scale, and you don't have leverage, you won't be able to give the customer what the customer wants."

In recent years, the company has demonstrated an ability to balance chasing growth with its internal cuts.

Although industry pundits had derided the PC business as a lost cause, HP has expanded its computer division sales by $15.6 billion over the last four years, hitting $42.3 billion in total sales last year. During a similar period, computer sales at Dell rose to $35.8 billion, from $35.2 billion.

Just as astonishing, HP declared in February that it could shoot past Wall Street's earnings targets for the full year--at a time when its sales may come in about $18 billion lower than expected because of frozen consumer and corporate spending.

Hurd attributes this performance to having banged out agreements with suppliers during better days and the company's ability to turn far-flung corporate dials to fine-tune operations when customers suddenly stop buying.

His own intensity adds to the corporate mojo. Athletic and tightly focused, he comes from a relatively privileged background. His father attended Yale, and his mother, the daughter of a Park Avenue doctor, was introduced to society at a dinner at the Waldorf-Astoria. Growing up in New York and then Miami, he attended college preparatory schools and went to Baylor University in Waco, Tex., on a tennis scholarship.

"He had long hair, wore tennis shorts and was a religious devotee of the courts," says Max Sandlin, a former congressman from Texas, who was president of Hurd's fraternity. "At the time, most of us would have thought Mark more likely to be the next Jimmy Connors than the CEO of HP."

After Baylor, Hurd joined NCR, a quiet maker of cash-register equipment and automated teller machines, based in Dayton, Ohio. While not a self-made man in the classic sense, he is by all accounts a self-made business mind who manufactured his own luck and turned himself into a star at NCR, and over the course of 25 years excelled in a number of jobs, including running NCR's flashiest division, a database unit called Teradata.

Hurd flourished at Teradata, creating a fast-growing business within NCR that caught executives' attention and ultimately led to his promotion as chief of the entire company. More important, he evolved during those years into a manager both feared and admired for his command of numbers.

"Mark provided a level of stability and leadership that inspired people," says Jim Murphy, who spent more than a decade at Teradata in sales. "He is the kind of guy you were willing to follow despite the pressure that comes with his constant drive to focus on metrics."

That drive played out on the basketball and tennis courts, as well, where Hurd made it clear that he was always out to win. "He is a vicious athlete and competitor," Murphy says. "He would get pretty hot-headed and jaw with people."

At HP, Hurd's reputation for having a quick mind and a quick temper has only grown. It's common for executives to recount stories about his noticing a lowered forecast in a presentation, slamming his briefing materials down and, with an ever-present salty tongue, ordering that the situation be fixed before their next meeting.

For his part, Hurd is not about to give up his blunt style. "I go all over the place," he says. "I do like the ability to go around the company at different levels to find the people that have the actual answers to the question."

Hurd's zeal has had a controversial reception at one of his company's most admired divisions, HP Labs. Historically, the unit has been the most freewheeling part of the company, charged with creating new businesses out of thin air. Over the years, the products coming out of the labs have revitalized the company's business during lulls.

Since Hurd arrived, HP Labs has whittled down the number of projects it tackles at any given time to 30, from about 150. Prith Banerjee, the director of HP Labs, has dismissed the castoffs as interesting science projects and championed the survivors as big bets with the most commercial potential.

Yet the often idiosyncratic researchers now find themselves writing up business plans and dealing directly with customers rather than funneling their ideas out to people more experienced in such matters.

For example, Carl Taussig, who runs HP's Information Surfaces Lab, a part of HP Labs, has teamed with the Army, Arizona State University, DuPont Teijin Films and E Ink to produce flexible display technology that might be used like electronic paper or to create cheaper screens in mobile devices.

"HP Labs has a bigger burden now in creating a path toward commercialization," Taussig said. "It's more work, and it's different work."

But HP's businesslike approach to research and curtailed money for the labs have former employees concerned about the company's future. "I think they are seriously underspending on research and development," says Charles H. House, who worked at H.P. for 29 years, overseeing the creation of 12 product lines. "It seems to me that betting on new areas is a struggle for them."

Shane Robison, the company's chief strategy and technology officer, argues that few companies can match the breadth of its research, in areas as varied as printing systems and data mining. Some of the most impressive work has been in nanotechnology and optics, where engineers do nothing less than manipulate light to move data around computers at ground-breaking speeds.

"This is fundamental, breakthrough stuff," Robison says. He later added, "It's just goofy to get into a debate about whether you're spending enough money."

A believer in long-term planning, Hurd says the company still has plenty to show the world. "You would not want to short HP on its ability to innovate," he says.

Its biggest bets surround the plain-vanilla business of providing technology infrastructure to clients. HP believes that customers want to buy as much of those products and services from one company as possible--a move that is, yes, data-driven.

HP expects the amount of information produced by companies to keep rising along with their desire to analyze that data. More data means more servers, storage and networking gear--and, for as long as companies print paper records of their computing results--plenty of purchases of HP's expensive printer ink.

At the heart of the company's infrastructure play is Electronic Data Systems, the technology services company it acquired last year that manages customers' data center operations. H.P. is laying off tens of thousands of employees as it tries to revivify the company and make it an integral part of its offerings to corporate customers.

But critics, most notably IBM, castigate HP as more or less the dull grunt of the tech world that has doubled down on humdrum, low-profit businesses. If years of price wars for parts and infrastructure services ensue, HP will face serious pressure on the cost structure it has worked so hard to achieve.

"There are still lots of opportunities for HP to cut costs out, but at some point its ability to do that at the rate of the last few years certainly diminishes," said A. M. Sacconaghi, a technology analyst at Sanford C. Bernstein & Company.

Because Hurd has so ably rationalized the company's cost structure, he now has to prove that he can foster a culture capable of building a second wave of growth--which zeroes back in on the creativity question.

In that regard, the future looks murky. Current and former employees complain that Hurd has put so much pressure on the organization that the willingness to take risks has faded. Quarterly business unit reviews with Hurd are known to be intense and probing and to inspire plenty of worry.

Adding to this is a fear that morale has declined because of benefits cuts and a pay-for-performance rewards structure that creates deep fissures between the haves and the have-nots. Hurd faced similar criticisms at NCR.

"I am not here trying to tell you it's perfect," he says, adding that workers complain about bureaucracy and the process-driven practices creeping into their jobs. "I think at the end of the day all these things come with a price."

Hurd, however, contends that internal surveys provide a more accurate view of the company than scattered anecdotes and reveal a satisfied work force. The company's strong, consistent financial performance has restored its luster as a Silicon Valley icon and imbued employees with pride, he says.

"There is a tremendous attraction for the people to the scale, the opportunity, the entrepreneurship," he says. "For us, it is a big deal to attract talent that can flourish in an environment like this and take advantage of our scale without it becoming an issue for them."

A company of 321,000 people can move only so nimbly, and HP has fallen behind in some of the most promising parts of the market.

It arrived late with a line of Netbooks, the low-cost, compact laptops that have taken the world by storm, opening doors for its rival Acer. And, over the last few years, a wide variety of online services has captured the attention of consumers and businesses, but HP has struggled to make its name synonymous with so-called cloud computing.

Despite talking so much about data and the powers of information analysis, the company trails rivals like IBM and Oracle when it comes to building the most sophisticated business software.

Another glaring weakness resides on the gadget front, where the company concedes an innovation lapse and continues to sell a relatively unpopular smartphone. (HP promises that better phones are in the pipeline.)

With its software gurus, its newfound penchant for design and its deep ties to retailers, HP might have been expected to disrupt the cellphone market with new devices or even to concoct an electronic book reader that would complement its printer business. Instead, it's Apple and Amazon that built vibrant new businesses around such products.

"In spite of the fact that there are things we could always do a better job on, innovating and so forth, I don't think we have ever felt stronger about our portfolio of products and services and our opportunity to serve the market," Hurd says. "I don't think we think we're confused about what the market wants."

To HP's credit, it read the PC market just right in recent years, capitalizing on a surge in laptops and retail sales. It revamped the look of its products, developed a distinctive ad campaign and began to assert more independence.

For example, the company built a fanciful laptop in tandem with the fashion designer Vivienne Tam; it looks as much like a purse as a computer. And HP's most daring move may have come with its TouchSmart software that lets people manipulate items on their computer screens with their fingers, while also adding a distinct look and feel to the company's gear.

On the printing side, the company feels poised to capitalize on another megatrend: a shift to digital presses for industrial jobs like making magazines and labels. Every percentage point of additional share in this market translates into immense profits for HP, which pours research and development dollars into proprietary ink.

Hurd points again and again to the company's scale and diversity as its major advantages.

Companies like IBM and Dell have also emerged as the largest buyers of components during different eras, says Intel's chief executive, Paul Otellini. Typically, the companies have started to struggle just as their buying heft approaches that of HP, when gains prove tougher to come by and unexpected, nimble competitors emerge. That said, the tech industry has never encountered a giant the size of HP.

"I do think Mark has carved out a unique opportunity that comes from selling everything from servers to phones," Otellini says.

In the end, Hurd says he's not worried about his image as a numbers mercenary and refuses to fret about how others view his approach as HP tries to innovate its way toward growth.

"When I was at Teradata, I got called a growth guy. And then when I became CEO of the whole company, I got called a cost-cutter," Hurd says. "Then, I came to HP and became an operations guy.

"To be very blunt, I am not really that concerned with what labels get associated with somebody. I know we have a whole bunch of things to get done."

 

Conficker virus begins to attack computers

June 15, 2009

Conficker, also known as Downadup or Kido, was expected to wreak havoc on April 1 when it was due to be activated, but it failed to cause many problems.

Internet virus experts, however, claim it is now quietly turning thousands of personal computers into servers of e-mail spam and installing spyware.

The worm started spreading late last year, infecting millions of computers and turning them into "slaves" that respond to commands sent from a remote server that effectively controls an army of computers known as a botnet.

Vincent Weafer, a vice president with Symantec Security Response, the research arm of one of the world's largest security software maker, Symantec Corp, said the unidentified creators of the worm were now beginning to use it for criminal purposes by loading more malicious software onto computers under their control.

"Expect this to be long-term, slowly changing," he said of the worm. "It's not going to be fast, aggressive."

Conficker installs a second virus, known as Waledac, that sends out e-mail spam without knowledge of the PC's owner, along with a fake anti-spyware program, Weafer said.

The Waledac virus recruits the PCs into a second botnet that has existed for several years and specializes in distributing e-mail spam.

Paul Ferguson, a senior researcher with Trend Micro Inc, the world's third-largest security software maker, said: "This is probably one of the most sophisticated botnets on the planet.

"The guys behind this are very professional. They absolutely know what they are doing," said

He said Conficker's authors likely installed a spam engine and another malicious software program on tens of thousands of computers since April 7.

He said the worm will stop distributing the software on infected PCs on May 3 but more attacks will likely follow.

"We expect to see a different component or a whole new twist to the way this botnet does business," said Ferguson, a member of The Conficker Working Group, an international alliance of companies fighting the worm.

Researchers had feared the network controlled by the Conficker worm might be deployed on April 1 since the worm surfaced last year because it was programmed to increase communication attempts from that date.

The security industry formed the task force to fight the worm, bringing widespread attention that experts said probably scared off the criminals who command the slave computers.

The task force initially thwarted the worm using the Internet's traffic control system to block access to servers that control the slave computers.

Viruses that turn PCs into slaves exploit weaknesses in Microsoft's Windows operating system.

The Conficker worm is especially tricky because it can evade corporate firewalls by passing from an infected machine onto a USB memory stick, then onto another PC.

The Conficker botnet is one of many such networks controlled by syndicates that authorities believe are based in eastern Europe, Southeast Asia, China and Latin America.

 

White House may relieve DHS of cybersecurity role

June 15, 2009

SAN FRANCISCO--The federal official overseeing a 60-day review of the U.S. government's cybersecurity efforts indicated Wednesday that the final report recommends shifting more responsibilities to the White House.

"It provides the president with recommendations for a White House organizational structure that can effectively address cyberspace-related issues," Melissa Hathaway, acting cyberspace director for the White House's National Security and Homeland Security councils, said at the RSA computer security conference here.

At the moment, a division of the U.S. Department of Homeland Security coordinates nonmilitary cybersecurity activities and is responsible for building a national "response system" for online attacks and creating a "risk management program" for critical infrastructure.

Hathaway said her report--which has not yet been made public--was finished on Friday and has been sent to President Obama for his approval.

"This responsibility transcends the jurisdictional purview of individual departments and agencies because, although each agency has a unique contribution to make, no single agency has a broad enough perspective to match the sweep of the challenges," Hathaway said.

The announcement of the review led to speculation that the White House's National Security Council or the National Security Agency would be handed more cybersecurity responsibilities, along with a larger budget to carry them out. Although the 2002 law creating DHS centralized cybersecurity responsibilities, it has been repeatedly criticized by government auditors who concluded that DHS failed to live up to its responsibilities and may be "unprepared" for emergencies.

On Tuesday, NSA Director Keith Alexander downplayed reports of a power grab by his agency, saying, "We do not want to run cybersecurity for the U.S. government." The NSA has cybersecurity responsibilities for the U.S. military.

Alexander's remarks appeared to be a response to Rod Beckstrom, former director of Homeland Security's National Cybersecurity Center, whose resignation letter last month blasted what he described as an NSA power grab that could threaten "our democratic processes." That led some members of Congress--including the Democratic chairman of the House Homeland Security Committee--to object to NSA control, which Clinton-era FBI director Louis Freeh echoed a day later.

The RSA conference was punctuated by news reports of a discovery of $1.9 million infected zombie computers in a botnet and a report that hackers stole some specifications from the $300 billion Joint Strike Fighter project. (The Pentagon and Lockheed Martin, the primary contractor, said Wednesday that the report was incorrect.)

Any effort by the Obama administration to reshuffle cybersecurity responsibilities will face a significant challenge: the protocols and hardware that make up today's Internet are created and maintained by the private sector. Companies like Cisco Systems, Microsoft, Google, AT&T, and Verizon--not Washington bureaucracies--operate today's Internet, and it's not clear that outside help will be useful.

"Protecting cyberspace requires strong vision and leadership and will require changes in policy, technology, education, and perhaps law," Hathaway said. "Achieving this vision requires leadership and commitment from the highest levels of government, industry, and civil society."

 



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